Emergency Services & Insurance Claims
Full Service Restoration Professionals
Damage caused by water, fire, smoke, and/or floods can be catastrophic and devastating to any business or homeowner. The notion of having to navigate through the slew of mitigation companies, abatement services, restoration contractors, and dealing with the logistical maze of negotiating with your insurer will cause a seemingly insurmountable level of stress to an already very difficult process. Professional Home Builders, Inc., seamlessly solves this logistical nightmare in that our highly experienced staff specializes in dealing with the insurance claims process. We are not just your average restoration professional in the field.
Most of the big name restoration franchises are don't tell you that they are registered as "Preferred Contractors" by many different insurance companies that feed the restoration company a steady flow of work. Unfortunately, this also means that the restoration company will typically minimize the scope of your claim and ensure that the bare minimum is claimed for repairs. Their have been multiple occasions where we are called to come out to a claim in progress by an irate homeowner that is in the process of kicking out a 'Preferred Contractor' from their restoration project because the approved scope of repairs was less than the bear minimum needed to properly restore their home or business. Although we typically take over the project and advocate on the homeowner's behalf until their are made whole again, we find that the homeowner has lost 2-5 months of time going back and forth in a war of attrition with their insurer. Don't fall victim to these tactics, call the professionals.
We do not bill our clients for any of our estimating services and settlement services because we direct bill your insurance company. Homeowners typically have no out-of-pocket expense whether or not we are compensated by the insurer. Our decades of experience in dealing with adjusters among many of the larger insurance companies in the Los Angeles and Ventura County areas has enabled us to establish a reputation for settling claims in good faith. In turn, we have been able to maintain good working relationships with many insurance adjusters, public adjusters, bad-faith litigators, and many more professionals in the field. These relationships have been cultivated over decades of dealing in claims and have been primarily based on a mutual respect for the manner in which we utilize fair dealing and good faith when attempting to settle any open claim.
Our in-house staff includes up to two professional estimators that previously served as an adjusters for many of the larger insurers. Therefore, we can assure you that the true value of your loss will be methodically detailed and accurately calculated. We utilized the same software created by and for insurers, and we document every aspect of your claim starting with every phone call. In the event that your insurable loss is not being covered, we have already begun building a litigation package for your claim, which will be handed-off to an associate firm that is well-seasoned in bringing bad faith litigation claims against certain insurance companies. In fact, David, a member of our own staff, has practiced in the filed of insurance litigation as he represented the City of Los Angeles while working for the Los Angeles City Attorney's office in the civil liabilities division.
Our field technicians are IICRC restoration professionals whom provide emergency mitigation services 24/7. Moreover, our lead technician not only carries multiple IICRC certificaions, but he is also a general contractor with over 30 years of licensed experience. The consequence of employing such knowledgeable & tenured professionals is that we are ready and able to expedite the resolution of your claim and ensure that it is settled in a fair and just manner. Members of our team have been certified as expert witnesses in their respective fields and have testified in multiple bad-faith insurance trials. Working in conjunction with certified structural & soil engineers, re-creation specialists, expert general contractors, etc., helps provide an expedited approach to substantiate the facts of a claim whenever a suspicion or doubt is presented by an insurer.
No other restoration company can offer you the peace of mind that comes with having such industry professionals handle your claim FREE OF CHARGE. When we take on a claim we advocate on your behalf to ensure that your restoration project will be adequately covered in the amount needed to restore your home or business to its pre-loss condition.
Once a member of our staff arrives at your job-site, they will immediately assess the extent of the damage and attempt to ascertain the proximate cause of the damage sustained. Our certified IICRC professionals has the requisite knowledge & experience to safely assess and mitigate a water, fire, or mold claim. Once complete, we will sit down with the homeowner to discuss the scope of repairs. Various legal principles and rights impose certain obligations on each party to a homeowner's insurance claim. Failure to exercise your legal rights at various junctures during the claims process may cause some serious monetary shortfalls for the homeowner when it comes to the restoration of their home or business.
We’re ready to assist in any way possible. We offer 24 hour emergency service 7 days a week to ensure that we are there for you during those time-critical mitigation tasks. We’re independent and locally owned & operated, serving residential homes, multi-unit apartment buildings, and commercial businesses. We are a fully licensed, bonded & insured general contracting firm.
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What to do After Experiencing a Flood
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Remove excess water by mopping and blotting.
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Wipe excess water from wood furniture after removal of lamps and tabletop items.
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Remove and prop wet upholstery and cushions.
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Place aluminum foil or wood blocks between furniture legs and wet carpeting.
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Turn air conditioning on for maximum drying in summer.
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Remove colored rugs from wet carpeting.
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Remove art objects to a safe, dry place.
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Gather loose items from floors.
What NOT To Do After a Flood
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Don't leave wet fabrics in place. Hang furs and leather goods.
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Don't leave books, magazines or other colored items on wet carpet or floors.
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Don't use your household vacuum to remove water.
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Don't use television or other household appliances.
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Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.
Every water damage event is a little different, and requires a unique approach, but the general process stays the same. You can click on any of the steps below to learn more about that process.
Step 1 - Emergency Contact
When you call, our representative will guide you through several questions that will help our professionals organize and expedited response catered towards efficiently resolving your water emergency. This initial conversation will serve a an integral aspect of organizing a fast & effective restoration.
Step 2 - Inspection and Water Damage Assessment
We will carefully assess the scope of the property’s water damage, by classifying the category and the areas affected. This is a crucial step to creating an effective plan of action that will result in a successful restoration.
Step 3 - Water Removal / Water Extraction
Typically, hundreds or thousands of gallons of water are removed using our powerful pumps and vacuums during the water removal process. Our professionals will start this process as soon as possible to minimize further damage and to help prevent mold growth.
Step 4 - Drying and Dehumidification
After the bulk of the water has been removed, Professional Home Builders, Inc., will deploy specialized equipment to target water and moisture located in hard to access areas such as the walls and sub-flooring of the structure. Our equipment enable us to utilize less intrusive, scientific drying methods to draw the remaining water and moisture from your property. Some of our equipment includes, but is not limited to thermal cameras, moisture gauges, air movers, air scrubbers and dehumidifiers.
Step 5 - Cleaning and Sanitizing
Water damage not only affects your structure, but it will also affect your personal belongings, such as furniture, clothing, and personal items. Professional Home Builders can clean & restore items with our specialized cleaning techniques. This process includes antimicrobial treatments and sanitizers to remove odors using industrial air scrubbers and fogging equipment.
Step 6 - Restoration
The last step is restoring your home or business back to its pre-loss condition. The restoration step can be relatively minor, such as replacing a few drywall panels, or could include major reconstruction, such as rebuilding an entire home and/or business.
One of the most important aspects of a restoration project is making sure we are able to review your coverage and fully understand how it will apply to your specific situation. Even if your insurer your provides coverage for your loss, you will often experience
Professional Home Builders, Inc., takes on the task of ensuring that your claim is filed in a timely fashion and that all estimated and sub-bids are sufficient to cover the necessary scope of repairs,.